Tu dois mettre le nom de ton pays, le nom de ta ville, et la raison pour laquelle tu lui écris.
Meilleure réponse !
 My name is ... , I am a pupil from ( nom de ton école) I study in ( nom de te ville ) I'm writting to you because I have a friend who is victim of bullying , i was searching for help when i saw your website and now i want to get some pieces of advice on how i can help him or her ( ton ami ou amie).He/she has been enduring very hard things like being beaten , brutalised, laughed at etc
I hope you will be of great help , thanks 
             yours sincerely , (votre prénom)